How 42 North Dental Cuts Employee Turnover

Healthcare Compliance And Training To Retain Talent

Plagued by high turnover, compliance commitments, and siloed training hubs, 42 North Dental found operations increasingly difficult. But in healthcare, your number one priority is your patients. So, how could the organization overcome these challenges while still providing quality care?

Randy Schumacher, Director of Learning & Development, found training success with TalentLMS because he could:

• Scale training to 1600 learners
• Check off compliance training
• And allow 42 North Dental’s providers to focus on their patients

With a comprehensive training hub, Schumacher cut turnover, complied with industry regulations, and prioritized 42 North Dental’s integral patient-provider relationship.

Click below to watch the success story.

The Challenge: Transforming Training For Quality Patient Care

Running a dental practice comes with a lot of spinning plates for dentists. Especially when you’re trained in healthcare, not business management. This is where 42 North Dental comes in. The organization has over 40 years of experience supporting dentists to do what they love: providing quality patient care without the admin overload.

42 North Dental is there to allow dentists to do what they do best: provide quality care to patients. And the organization takes care of all the support functions: recruiting, training and development, payroll, and facilities. That’s a lot of moving parts for a staff of 1600.

Before TalentLMS, training lived in silos. Each department had its own training material, if it had any material at all. None of it was very scalable or shareable. New hires had limited structured learning, compliance requirements were hard to track across practices, and career development was an afterthought. The result? A turnover rate hovering around 40%.

In a healthcare setting, that kind of turnover doesn’t just mean recruitment costs. It affects the quality of patient care and the stability of every practice. 42 North Dental needed a way to bring training together, make it consistent, and give people a clear path forward.

Before I got to 42 North Dental, training happened in little pockets. Each department had its own training material; if they had any material at all, none of it was very scalable or shareable. Through TalentLMS, we created a repository of all that training, and as we brought all of our training content together, we created a massive library of quality material to give to everyone in our organization. — Randy Schumacher, Director of Learning & Development at 42 North Dental

One Platform For Compliance, Onboarding, And Career Growth

Schumacher went with TalentLMS to pull training out of the dark ages. With a modern training platform on their side, he created a one-stop learning hub for all, encouraged career development, and drastically cut employee turnover.

The three areas where TalentLMS made the biggest difference? Compliance, onboarding, and career development.

In a regulated industry like healthcare, compliance training isn’t optional. The medical and dental industry are filled with compliance-related training that doctors and hygienists need to take. With TalentLMS, Schumacher set up courses that providers could complete on their own schedule without disrupting patient care.

Onboarding was next. Instead of relying on individual practices to train every new hire from scratch, 42 North Dental built a consistent onboarding program on TalentLMS. The result: each practice now saves 35 hours per new employee because the foundational training is already built and ready to go.

But the biggest shift was in career development. Schumacher created learning paths that encouraged employees to grow within the organization. One of the first programs they developed was a front desk training program. Staff could work through structured courses on 42U, their branded TalentLMS portal, and move into management roles. And that’s exactly what happened. Over the course of the last three years, three people who started as front desk staff became regional managers.

The three areas where TalentLMS has really helped us. Number one, compliance. The medical and dental industry are filled with compliance related training that doctors and hygienists need to take. Number two, just learning and development. We’ve created a lot of programs to help people with their career development. And finally, onboarding every new hire, because our industry has a fairly high turnover and we are constantly training new hires. — Randy Schumacher, Director of Learning & Development at 42 North Dental

Training Benefits TalentLMS Brought 42 North Dental

• Centralized training hub: A consolidated online training program saved 10,500 work hours, translating into significant cost savings.
• Continued compliance: Healthcare providers certified (and recertified) their compliance with strict healthcare industry regulations.
• Streamlined onboarding: Less dependence on individual practices to onboard new hires saved each practice 35 hours per new employee.
• Reduced employee turnover: With a focus on career development, training encouraged employees to stick around and cut turnover from 40% to 25%.
• Easy course building: The platform’s visual format made it simple to build courses from start to finish. Lauren Gillis, who works on course creation at 42 North Dental, found TalentLMS doubles as a brainstorming tool and a course builder, all in one place.

Using TalentLMS is really straightforward and easy. The format is really visual, and I can almost use it to build an outline as I’m going and fill in the blanks and supplement and build on top of what I have. So it helps me from that brainstorming all the way to the final build. — Lauren Gillis, Learning & Development Specialist, 42 North Dental

A Training Program That Keeps The Whole Organization Growing

42 North Dental started by solving a practical problem: training was scattered, compliance was hard to manage, and turnover was high. What they built with TalentLMS goes well beyond fixing those problems.

Today, 1600 learners across the organization have access to 322 courses covering compliance, onboarding, and professional development. New hires get up to speed faster. Providers stay focused on patient care. And employees who want to grow their careers have a clear path to do it.

The numbers tell the story. Over 10,500 work hours saved, 35 hours back per practice on every new hire. Turnover cut from 40% to 25%. And recognition from the industry to back it up: 42 North Dental won both the Training Trailblazer and Great Results awards.

What TalentLMS has done for the organization has allowed doctors and hygienists to focus on quality care. For Schumacher, that’s what a training program should look like. Not a side project or a compliance checkbox, but a core part of how the organization supports its people and its patients.

TalentLMS made the last job of my entire career the best job I will ever have. And I just want to personally thank TalentLMS for making it so easy and so much fun. — Randy Schumacher, Director of Learning & Development at 42 North Dental