Sreekanth P V as Group Head – Operations & Customer Experience.
His appointment is at the grade of President and, in his new role, Sreekanth will lead initiatives to strengthen operational efficiency and enhance customer experience across the organisation by streamlining processes, driving innovation in service delivery, and strengthening the company’s customer experience framework across its business verticals.
He will also lead efforts to build and scale the company’s digital ecosystems and platforms.
Sreekanth brings over 22 years of experience in operations management, digital platforms, product innovation, and customer experience within the financial services sector. He has developed extensive expertise in driving operational transformation, improving service delivery, and leveraging technology to create customer-centric solutions.
Published on March 11, 2026