Jennie Daly
CEO & Executive Director
So good morning to you all. We’re going to start nice and sharp today because I know it’s a really, really busy results day. But before I do, and it has become usual practice, we have members of our group management team with us here today and also our first newly appointed Customer Experience Director, Maria Sebastian. So Maria, give everybody a wave so they know who you are. And we will — hopefully, you’ll have the opportunity to catch up with Maria later this morning.
And while not — there is Maria. Actually, you missed your moment, Maria. So here is Maria, our Customer Experience Director. And while not here today, I’m also pleased to say that we have appointed a new Divisional Chair for the London and Southeast, Tom Pocock, formerly of Barclays. And Tom will be joining us soon, and you’ll no doubt meet through the course of the year. Right.
Let’s get started. So I’ll start with some highlights on 2025 and the delivery of the medium-term targets we set out last October. And Chris will cover 2025 performance in more detail and turn to guidance. And